Where do you ship?
Currently, we ship within the US and to Canada and the UK. If you would like us to ship to another country, please email us at info@cupidandpsychebeauty.com, and we will see if we can set up a custom shipping option for you.

What if I need to cancel an order?
If you need us to cancel an order, please email customerservice@cupidandpsychebeauty.com ASAP and be sure to include your order number in your note. We process orders as quickly as possible, but we’ll do our best to catch it before it goes out! Once an order has been dispatched, we will be unable to cancel the order, and it will need to be processed as a return.

RETURN POLICY
We accept products in new, unused and unopened condition in original packaging for a full refund for purchases made only on our website, www.cupidandpsychebeauty.com. 

Should you decide to make a return, please email us within 30 days of receiving your order with your order number at info@cupidandpsychebeauty.com. Returns are only for domestic orders. International orders can not be returned at this time.

Your refund will be credited to the original form of payment used to make the purchase.

DAMAGED SHIPMENTS

If your item is damaged or broken upon receipt, please send us photo documentation for us to inspect. A refund will be credited with proof of damage. 

LOST/MISSING SHIPMENTS

Sometimes packages are mis-delivered, an unsuccessful attempt was made and the package was brought back to the shipping facility, or the carrier simply didn’t make it to your delivery address in time but already marked it as delivered. We recommend giving it a couple days and reaching out to your neighbors in the meantime. Note that once a package has shipped, Cupid and Psyche Beauty is no longer able to operate on behalf of the customer and any issues with delivery or tracking should be addressed with the shipping carrier directly.